Privacy Policy

1. Introduction

True North Academy ("we," "our," or "us"), located at 602 Blackburn St., Cody, Wyoming 82414, is committed to protecting the privacy of the families, children, and individuals who interact with our website at truenorthcody.com and our facility.

This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

• Name, address, phone number, and email address (via contact forms or enrollment)
• Child's name, date of birth, and medical/allergy information (enrollment forms)
• Emergency contact information
• Payment and billing information (processed via Procare)
• Immunization records and health documentation

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search engine
• Cookie and tracking data (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Process enrollment applications and manage childcare services
• Communicate with families regarding their child's care, schedule, and activities
• Process payments and billing through our Procare portal
• Respond to inquiries submitted through our contact form
• Comply with Wyoming state licensing requirements and DFS regulations
• Improve our website and services
• Send newsletters or updates (only with your consent)

4. Children's Privacy (COPPA)

True North Academy is a childcare provider and, as such, we collect information about children in our care. We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 through our website without verifiable parental consent.

All information collected about children is gathered directly from parents or legal guardians through our enrollment process, not from children themselves via the internet.

Parents and guardians have the right to review, correct, or request deletion of their child's personal information by contacting us at [email protected].

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Procare (payment and attendance management). These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or government regulation, including Wyoming DFS licensing requirements.
• Emergency Situations: To protect the health and safety of a child or others.
• With Your Consent: For any other purpose with your explicit written consent.

6. Live Video Access

True North Academy provides secure live video access to enrolled families. This system is access-controlled and login credentials are provided only to authorized parents and guardians. Video footage is not shared publicly and is used solely for the safety and transparency of our childcare services.

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies. For full details on what cookies we use and how to manage them, please see our Cookie Policy.

8. Data Retention

We retain personal information for as long as necessary to provide our services and comply with applicable law. Enrollment records are retained in accordance with Wyoming state childcare licensing requirements. You may request deletion of your personal data by contacting us, subject to legal retention obligations.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Opt out of marketing communications at any time
• Portability: Request a portable copy of your data

To exercise any of these rights, contact us at [email protected].

10. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites (such as Procare, DFS Wyoming, Facebook). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: